What do others have to say?


Instrumental in Growth and Success
"Shieff Services has been instrumental in the growth and success of our call center over the past several years. Through the use of their inbound Customer Service, we've been able to effectively grow our organization without growing our staff or sacrificing quality of service. For me, the biggest benefit of our relationship with Shieff Services has been working with their amazing staff. They have proven to have the technical aptitude and, most importantly, the central focus on delivering great Customer Service necessary in achieving great results for our customers.
The increases in call center efficiency we've seen as a result of working with Shieff Services have also been very significant. We are ahead of schedule in our service level goals for 2011 and have reduced our overall cost per contact across phone and online chat by over 30%. Most recently, Shieff Services has assisted in extended-hour online chat support for our customers, allowing us to offer 24 hour assistance for the first time. I'm very proud to endorse Shieff Services and would recommend them to anyone who is seeking to provide a better experience for their customers."
Jordan Mauzy, Director of Technical Support
Infusionsoft


Polite and Helpful
"Thank you all for all the good work and patience with our customers. I'm glad we get a gracious email every once in a while instead of the complaining ones. Dr. Dave and staff really appreciate everything you do!"
From: Customer
To: Customer Service Support
"Just wanted to drop a quick note about how helpful your staff is. I recently called because I noticed that my address was incorrect. This could have been a mistake I made; however, it was never suggested that it was. I was expecting to have to leave a message, but a very polite young woman answered and referred me to Sarah who could not have been more helpful. Great job in hiring these two women."
Cathy
Dr Dave's Best


Worth Every Penny
"I've been using Shieff Services for over a year now, and I gotta tell ya - it's been a true blessing. They have been able to successfully handle all my customer service needs (which are quite large), and this has allowed me to bypass all the hassles of hiring staff, deal with payroll, and all the other headaches that come along with it. They are real people with great attitudes who truly care about my business, and I can honestly say they're worth every penny."
Mike Dillard
Live Five Star Marketing, LLC


I Never Have to Worry
"Working with Camille, Randy, and the Shieff Services group has been one of the best business decisions I have ever made. They have made my life easier by taking care of everything that needs to be done but that I never wanted to do or should have been doing. Having Shieff Services on my team gives me the freedom to do what I enjoy and what puts money in my pocket. My sales have increased by 50% this year in great part to Shieff Services. Randy and Camille really, really, really care about making sure the job is done right the first time. I love to be able to give them a job and then forget about it. I never have to worry because I know they will do A+ work. I simply cannot recomment Shieff Services, Inc highly enough."
Dave Dee, President
Dave Dee, Inc.


Vital to Any Infomarketing Business
"Randy and Camille of Shieff Services, Inc have allowed me the freedom to maximize my time towards marketing and product creation. Their services are an investment that allows me to cement sales already made. Shieff Services also allows me to have multiple contacts with my prospects, generating sales that I wouldn't have had the time to make. Their services are vital to any Infomarketing Business."
John Alanis
Art of Steel


I Make More Money
"With Camille Shieff managing my continuity program, I make a lot more money each month because they aggressively follow-up on charges that don't go through. Each month, I make back their fee 10 times in the revenue they are able to chase down for me from my customers. I make more money and spend less time with those hassles."
Scott Tucker
Tucker Marketing Systems, Inc
     

©2011 Shieff Services