What We Offer
We have over five years of experience support and running information businesses, so we understand the nuances involved in dealing with current and potential customers. Check out our services, and see how we can best serve you!
Customer Services
We have the most up-to-date call center equipment and a wonderful group of people who are ready to provide a customized service environment for your customers. Whether you want to feel like a small company or a large corporation, we can give your customers the experience you want to offer.
Some of the options we have available:
- Inbound and Outbound calls and emails
- Live chat support
- Ticket system support
- CRM software - over 40 supported
- Partnership with Infusionsoft
- Welcome calls to new customers
- Order processing
- Continuity program monitoring
- Scripted or unscripted calls
Administration Services
We offer many back office support services to assist your administrative staff.
Some services we offer:
- Chargeback processing
- Running and editing reports
- Negotiations and account setup with vendors
- List clean-ups
Fulfillment Services
Some of the services our in-house mailroom can provide:
- Small and/or complex mailouts that larger mailhouses may not accept
- Order fulfillment
- Returns processing
- Marketing material printing and mailing
- Marketing material design for newsletters, postcards, etc.
Web Design Services
Web design and maintenance is a crucial component to any successful internet business. Our goal is to offer a variety of web solutions for your growing company. We don't farm your work out; we have our own programmers at Shieff Services who can help guide you to your goal.
We even offer continuity programs that give discounted rates for recurring web work. Take a break from all the update hassles, and let us do the work for you.
Some of our web design services:
- Create custom web pages including sales letter pages
- Modify existing pages
- Dynamic web forms
- Custom JavaScripting
- Split posting scripts to send member data to two separate CRM systems
- APIs to third parties
- Magneto
- Infusionsoft, Magneto, Amember, and WordPress integration
- Custom databases
- List scrubbing
If you have any questions, email us!
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