512.353.5037
President, Dave Dee, Inc.
WHAT MATTERS:
1 MARKETING – INCREASING YOUR PIECE OF THE PIE, SO YOU CAN NET MORE FOR YOU!
2 PRODUCT DEVELOPMENT – HAVING TIME TO FOCUS ON WHAT IS INNOVATIVE AND NEW - THAT NEXT GEM OF
INFORMATION THAT CAN TAKE YOU TO THE NEXT LEVEL..
3 PERSONAL TIME – YOU WENT INTO BUSINESS SO YOU COULD SPEND TIME WITH YOUR FAMILY AND FRIENDS, BUT
INSTEAD YOU SPEND IT ALL “AT THE OFFICE”. LIFE IS INCOMPLETE WHEN ALL YOU DO IS FOCUS ON TRULY
TRIVIAL TASKS AND THAT CAN TRULY BOG YOU AND YOUR BUSINESS DOWN. WHO IS THE BOSS ANYWAY – YOU
OR YOUR BUSINESS??
WHAT WE BRING TO THE TABLE:
1 EXPERIENCE – EIGHT YEARS EXPERIENCE SUPPORTING AND RUNNING INFORMATION BUSINESSES. WE HAVE SEEN IT ALL.
WE UNDERSTAND THE NUANCES THAT ARE INVOLVED IN DEALING WITH YOUR CUSTOMERS AND POTENTIAL
CUSTOMERS. WE BRING A CONSISTANT METHOD OF COMMUNICATING WITH YOUR HERD THAT WILL CREATE LONG
TERM RELATIONSHIPS THAT CAN BE VERY PROFITABLE.
2 CALL CENTER – WE HAVE THE MOST UP TO DATE CALL CENTER EQUIPMENT ALLOWING US TO GIVE YOU THE
LOOK AND FEEL YOU DESIRE. IF YOU WANT TO APPEAR TO BE A LARGE COMPANY WITH HIGH TRAFFIC, WE
MAKE THAT HAPPEN. IF YOU ARE A SMALLER COMPANY OR WANT TO FEEL LIKE A SMALLER ONE WE CAN ALSO
GIVE YOU THAT HOME-TOWN FEEL THAT GIVES DOWN-TO-EARTH SMALL-BUSINESS FEEL. WE CAN FULLY CUSTOMIZE
THE LOOK AND FEEL OF YOUR BUSINESS AND TAILOR IT TO YOUR NEEDS AND DESIRES.
3 FIRST CONTACT – WE ALSO KNOW THE VALUE OF THAT VERY FIRST CONTACT AFTER A PURCHASE. WE HAVE
SEVERAL CLIENTS USING OUR SERVICES TO CALL AND WELCOME THEIR CUSTOMERS ABOARD. THIS IS GREAT
OPPORTUNITY TO SAY “WE’RE HERE AND WE APPRECIATE YOU” AND ASSURE YOUR CUSTOMERS THAT YOUR
BUSINESS IS AVAILABLE TO ANSWER THEIR QUESTIONS. THESE CALLS ARE ALSO AN EXCELLENT WAY TO VERIFY
THAT THE “BUYER” IS LEGITIMATE (HELPING TO PREVENT THAT DREADED CHARGE-BACK AND HELPS KEEP YOU
BELOW THAT 2% THRESHOLD THAT MOST MERHCANT ACCOUNTS REQUIRE). THIS HAS BECOME A VERY POPULAR
PROGRAM.
4 CRM MANAGEMENT – WE DON’T HAVE ANY REQUIREMENT WHEN IT COMES TO CUSTOMER MANAGEMENT/SHOPPING
CART SOFTWARE. WE SUPPORT SEVERAL APPLICATIONS AND CAN USE THESE APPLICATIONS TO BETTER MANAGE
YOUR BUYERS, YOUR POTENTIAL BUYERS AND EVEN YOUR DECLINERS. WHETHER THEY ARE ON CONTINUITY OR
ONE TIME BUYERS, WE OFFER FOLLOW UP AND USING YOUR SCRIPTS MAKE SURE THAT THEY GET WHAT THEY
NEED TO GET DELIVERED AND THAT YOU GET PAID. IT IS AS SIMPLE AS THAT.
5 INFUSION – WE MAINTAINED A PARTNERSHIP WITH INFUSION FOR OVER 3 YEARS. WE ARE VERY KNOWLEDGEABLE
IN ITS WORKINGS AND ARE UP TODATE ON NEW FEATURES. WE MANAGE OVER 40 CRMS AND CAN HELP MAKE
YOURS RUN MORE EFFICIENTLY.
6 LIST CLEAN-UP – WE OFFER FULL LIST CLEAN-UP SERVICES. PROPER FORMATTING, MATCHING HEADERS AND
CORRECT SPELLING OF CITIES AND STATE ABBREVIATIONS ARE ALL COMMON ERRORS WE SEE WHEN WE DO A
MAILING. WE OFFER THIS AS PART OF OUR SERVICES.
7 WEB DESIGN – WHAT CAN I SAY? WE SEE THE PAIN THAT OUR CUSTOMERS HAVE WHEN THEY TRY TO FIND A
WEB DESIGNER THAT WILL BE CONSISTANT, SPEAK ENGLISH OR GUARANTEE THEIR WORK. WE HAVE DIFFERENT
OPTIONS AND WE GUARANTEE OUR WORK.
8 COMPLEX MAIL-OUTS – WE OFFER A MAILING SERVICE FOR MARKETERS NEEDING LOW-VOLUME CUSTOM MAILINGS.
THESE ARE THE JOBS THAT THE BIG MAIL-HOUSES WON’T TAKE. WE HAVE BEEN DOING THIS FOR 5 YEARS AND
STILL HAVE OUR ORIGINAL CLIENTS WORKING WITH US TO GET THEIR SEQUENCE MAILINGS OUT. WE BID THE JOB
BY THE PIECE AND YOU WILL FIND THAT WE ARE COMPETIVELY PRICED.
9 CUSTOMER SERVICE – THE BACK BONE OF OUR COMPANY. IT DOES NOT MATTER HOW YOU WANT US TO DO IT,
LIVE CHAT, E-MAIL, LIVE ANSWER OR A TICKET SYSTEM. WE WILL FOLLOW YOUR LEAD ON GETTING IT DONE,
SHOWING EMPATHY AND PUTTING YOU AND YOUR COMPANY IN THE BEST LIGHT. WE ARE IN BUSINESS
TO KEEP YOU IN BUSINESS.
10 PHILOSOPHY – WE HAVE A GET IT DONE ATTITUDE. YOU THINK IT UP AND WE WILL IMPLEMENT IT FOR YOU. AS A BUSINESS OWNER SUPPORTING OTHER BUSINESS OWNERS, I HAVE SEEN THAT THE HARDEST THING TO DO IS TO IMPLEMENT MY IDEAS. THAT IS WHY I HAVE A WONDERFUL STAFF OF 30 EMPLOYEES AND GROWING. THAT IS ALSO WHY YOU NEED US. WE MAKE YOU SCALABLE AND STRONG FOR LESS MONEY, LONG-TERM THAN HIRING YOUR OWN STAFF. REMEMBER – I GET ALL THE HEADACHES – YOU GET TO MAKE MONEY.
- Contacting customers with credit card charges that aren't going through
- Creating Web forms for customer opt-ins
- Creating Web sales pages
- Cross selling additional products to customers who call to order
- Executing each of the mailed steps in your marketing sequences
- Getting leads that come from your recorded messages or on-line methods into your lead database
- Handling customer questions via email and phone
- Handling incoming calls from leads asking about your products
- Learning new software to collect leads track customers and execute marketing sequences
- Monitoring credit card continuity programs to ensure that all plans are up-to-date
- Negotiating with vendors
- Printing and fulfillment of products & direct mail pieces
- Setting up merchant services and getting them working
- Staffing and training staff to take incoming calls from customers